Use of If I Need Help products do not guarantee the user will be located when lost, but that the likelihood will increase. Members agree to use If I Need Help at their own risk and discretion. If I Need Help always takes reasonable security precautions to protect any confidential user information. We do not share your information with anyone without your approval. You have access and control of all of your data including any PHI or other personal data you choose to store in the Emergency questions and answers section of your account, and should take proper care only to share this information with whomever you deem needs this information. The information in the profile section of your account will be seen when scanned to help you or your loved one and therfore should be considered public. Only put information in your profile you would want someone to know if they were to scan or access your profile. Our websites uptime has been well over 99%, At some point it is possible that the site could be down and not available. If this were to occur we will work as quickly as possible to get the site back up and fully functioning.