This privacy policy sets out how If I Need Help uses and protects any information that you give If I Need Help when you use this website.

If I Need Help is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

If I Need Help may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from  03/15/2013

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as post code, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website accordingly

We are committed to ensuring that your information is secure.  In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.  If you would like a copy of the information held on you please write to
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.  We will promptly correct any information found to be incorrect.

Use of If I Need Help products do not guarantee the user will be located or assisted when lost or in a critical situation, but that the likelihood will increase. Members agree to use If I Need Help at their own risk and discretion.

The profile is designed to be seen when accessed by scanning or going to the website and entering your unique number. It is semi public so only put information in that you would want someone to see.

The Emergency Question and Answer form is designed to be emailed to first responders during a situation along with your profile. It is private and will NOT be seen when someone scans your QR Code or access's your profile via the web. You can leave anything you want blank. We recommend filling it out because if your loved one becomes lost it would be much easier to email this to first responders than to accurately answer a bunch of important questions during a stressful time. 

Remember the emergency Question and Answer form is personal information that you have entered voluntarily, If I Need Help is not using or sharing this information in any way. You have sole control of your information so be careful who you send it to or share it with, and know that you send it, or share it voluntarily and assume all responsibility for doing so. 

If you were referred to us, or had a product purchased for you by a company, agency, organization, or department and are using this account for your personal information, your account and information is still only yours, and controlled only by you and NOT for, or on behalf of this or any other company, organization, agency, or department. If you voluntarily allow the other company, organization, agency, or department to administer your information you do so for your own benefit and at your own risk.

Please do not enter your social security number, or your drivers license number in your profile, or Emergency Q&A form.

Every effort is made to keep the website up and running smoothly. However, If I Need Help takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.